How to Identify Customer Types and Resolve Complaints
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.”...
KnowledgeCity How Design Thinking Will Revolutionize Your Business
How many times have you and your team dedicated your precious time to get together to try and solve business problems, just to feel like at the end...
Labor Relations for a Healthy Workplace
Are you familiar with union practices in your industry? Do you know what employers are and are not allowed to do when your employees decided to organize? Most...The Essential Art of Building Rapport
Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However, most people...Sexual Harassment Statistics Reveal Women Are Not the Only Victims
If you think women are the only ones being sexually harassed in the workplace, think again. According to the Equal Employment Opportunity Commission (EEOC), men filed nearly one-fifth...Subscribe to Our Newsletter
Join 80,000+ Fellow HR Professionals. Get expert recruiting and training tips straight
to your inbox, and become a better HR manager.